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Real Estate

AI Tenant Onboarding Agent

Client: Highland Estates

24/7 Availability Impact
01. Overview

Highland Estates manages 1,200 rental units. Their phone lines were jammed with repetitive questions about viewings and deposits.

02. The Challenge

Staff spent 6 hours a day answering the same questions. Potential tenants were lost because calls went to voicemail after 5 PM.

03. Our Approach

We built a Multi-Channel AI Agent (WhatsApp & Web) that handles inquiries, books viewings automatically, and pre-screens tenants.

04. Implementation
  • Connected OpenAI API with their Calendar booking system.
  • Trained the bot on their FAQ and Tenancy Agreements.
  • Implemented escalation logic (Human takeover for complex issues).
Solution Architecture

Visual representation of data flow and AI integration.

Key Results

Instant

Response Time

0 seconds wait time

+30%

Bookings

Increase in viewing appointments

20 hrs

Staff Time

Saved per week

Technologies Used
OpenAI API Twilio Google Calendar API Flask

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